• Who are you?
• How can you help?
• When can I call?

  Our phone lines are answered between 8 am and 6 pm, Monday through Friday, Central Time.

• Do you have a toll-free number?
• How are you funded?
• Do you have services in other languages?
• Can I apply for TennCare with you?
• Can you get me my medicine?
• Are you TennCare?
• Do you share my information with other groups?
• Why do you want my social security number?

• I just received a bill, do I need to pay it?
• I have TennCare, but TennCare won't pay for my treatment. What can I do?
• What happens if my health plan denies a claim and the provider starts billing me?
• I have TennCare but I can’t get my medicine. What can I do?
• I called my health plan to find a doctor, but they don't have any close to me. What can I do?
• I lost my TennCare card. What can I do?
• I can't drive myself to the Doctor. What can I do?
• My income/family information or my address has changed, what do I need to do?
• I am very sick but my DHS worker says I don't qualify for TennCare. What can I do?
• I've lost my TennCare? What can I do?

• What is TennCare?
• What is the difference between TennCare and Medicaid?
• How do I qualify for TennCare?
• How do I apply?
• Where do I go to get an application?
• I have other insurance, can I get TennCare?
• I'm eligible for a HIPAA plan, can I get TennCare?
• I'm eligible for COBRA can I get TennCare?
• I have SSI, can I get TennCare?
• I have Medicare, can I get TennCare?
• I have a card, is my TennCare OK?
• Do I have TennCare Standard or TennCare Medicaid?
• What is the difference between TennCare Standard and TennCare Medicaid?

• What health services does TennCare offer?
• What dental services does TennCare offer?
• What mental health services does TennCare offer?
• Does TennCare offer transportation?
• What services does TennCare have for children?

• What is an MCO?
• Can I change my MCO?

• I have TennCare, what pharmacy can I go to?
• What medicines are covered under TennCare?
• What is prior approval? Why would I need it?
• If I lose my TennCare, I won't be able to afford my medications. What can I do?
• What is the Prescriber Attestation List?

• What is an appeal?
• What is the difference between eligiblity/administrative and medical appeals?
• How long do I have to file an appeal?
• Will I get back on TennCare if I file an appeal?
• How long will TennCare take to answer my appeal?
• What is a fair hearing?
• Do I need a lawyer for a fair hearing?

• What does the Children's Advocacy Program do?
• Who can file an appeal?
• How do I file an appeal?
• What is the difference between a regular appeal and an expedited appeal?
• Are custody issues appealable through TennCare?
• Is there more than one appeal form for different TennCare services?
• What should I do if an appeal is denied?
• How long do I have to wait before an appeal can be filed?
• Does DCS send all staffings to the TennCare Children's Advocacy Program?
• If a child in state custody is not on TennCare whom do I call?

• What is HIPAA?
• Does the rule require my doctor to send my medical records to the government?
• What does the HIPAA Privacy Rule do?
• Why is the HIPAA Privacy Rule needed?

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